Privacy Policy

Effective Date: September 17, 2026

1. Overview

Trident Solar (“Trident Solar,” “we,” “us,” or “our”) respects the privacy of our customers, prospective customers, website visitors, and other individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our solar installation, project management, service, support, website, telephone, email, and text messaging activities.

2. Information We Collect

We may collect information that you provide directly to us, information generated through your solar project or service relationship with us, and limited information collected through our website or communications systems. Depending on your interaction with Trident Solar, this may include:

• Name, mailing address, project address, email address, and telephone number.
• Information needed to design, permit, install, inspect, interconnect, activate, service, or support a solar energy system.
• Project documents, photographs, plans, permits, utility information, equipment information, service records, and customer communications.
• Information you provide when you contact us, request information, schedule service, or communicate with our team.
• Technical or usage information associated with our website and communications, where applicable.

3. How We Use Personal Information

We may use personal information to provide and support our services, communicate with customers, administer solar projects, schedule appointments, coordinate permitting and utility processes, provide installation and service updates, respond to inquiries, maintain business records, improve our operations, protect our systems and customers, and comply with applicable legal or regulatory requirements.

4. SMS and Text Messaging

When a customer provides a mobile telephone number and consents to receive text messages from Trident Solar, we may send SMS or MMS messages relating to the customer’s project, appointments, installation, inspections, permitting, utility or interconnection status, activation, service, support, requests for information, and other transactional communications related to the customer’s relationship with Trident Solar.

Message frequency varies based on project or service activity. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing goods or services. Customers may opt out of text messaging at any time by replying STOP. Customers may reply HELP for assistance.

Mobile information, including telephone numbers and SMS consent records, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may use service providers that process communications on our behalf solely to provide services to Trident Solar and our customers, subject to appropriate restrictions.

5. How We Share Information

We may disclose personal information when reasonably necessary to perform or support a customer’s solar project or service request. This may include disclosures to utilities, permitting authorities, inspectors, engineering or design providers, equipment or logistics providers, financing or third-party ownership providers selected for the project, subcontractors, technology providers, professional advisers, or other parties involved in delivering or supporting the requested services.

We may also disclose information when required by law, legal process, regulation, or governmental request, or when reasonably necessary to protect the rights, safety, property, or security of Trident Solar, our customers, or others.

We do not sell customers’ SMS consent information or mobile telephone numbers to third parties for marketing purposes.

6. Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure. No method of electronic transmission or storage is completely secure. We retain information for as long as reasonably necessary for the purposes described in this policy, to support customer projects and service obligations, and to satisfy applicable legal, accounting, contractual, or regulatory requirements.

7. Your Choices

You may contact us to request updates or corrections to certain personal information you have provided. You may unsubscribe from marketing email communications using the instructions in those messages, where applicable. For SMS communications, reply STOP to opt out and HELP for assistance. Transactional communications that are necessary to administer an active project or service relationship may continue through other appropriate channels.

8. Third-Party Services and Links

Our website, projects, or communications may involve third-party websites, platforms, utilities, financing providers, or other services. Their privacy practices are governed by their own policies, and Trident Solar is not responsible for the privacy practices of independent third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. The effective date shown at the top of the policy indicates when this version became effective.

10. Contact Us

Questions about this Privacy Policy or Trident Solar’s privacy practices may be directed to:

Trident Solar
521 Central Dr, Suite 201
Virginia Beach, VA 23454
Phone: 757.274.6114
Website: tridentsolar.com

This policy is intended as a general privacy notice for Trident Solar customer and website interactions. Trident Solar may maintain additional notices or contractual terms for specific products, services, or programs.